Terms of Service & Policies

1. Service Boundaries (Advisory vs. Implementation)

• Advisory Services
  The AI Machine Plan ($299) and Additional Advisory sessions ($399) are strictly advisory. They include recommendations, buy lists, and planning. They do not include remote access, installation, debugging, or ongoing support. Factual errors in delivered documents will be corrected, but problems implementing the instructions on a customer environment are considered troubleshooting and must be purchased separately.

• Implementation Services
  The moment we touch hardware, credentials, configuration, integrations, delivery, or provide ongoing support, the work moves into a separately scoped, paid service. Engineering is never silently included in a standard machine setup.

2. Hardware, Data, and Liability

• Recommendations depend on the information supplied by the customer and the current state of hardware/software support.

• Hardware, software licences, cloud/API charges, power, connectivity, backups, and customer data remain strictly customer responsibilities and costs unless explicitly written into a signed proposal.

• Hardware warranties remain with the manufacturer or retailer unless our company explicitly resells the hardware and assumes another obligation in writing.

• The customer must supply lawful access and admin credentials for implementation projects. Credentials must never be submitted through public forms.

3. Hardware, Data, and Liability

• Security Lab design and build services are strictly limited to systems the customer owns or is explicitly authorized to test.

• Any specific testing engagement requires separate written authorization and scope. We do not provide unauthorized access, evasion, or unrestricted offensive capabilities.

4. Service Boundaries (Advisory vs. Implementation)

• Advisory Calls
  Sessions booked via our calendar can be rescheduled or cancelled self-service up to 24 hours before the scheduled start time.

• Refunds for Advisory Plans
  Because the AI Machine Plan involves human review and preparation of a custom document prior to the call, payments are non-refundable once the document preparation has commenced.

• Project Deposits
  For hardware procurement and custom builds, hardware and pass-through costs must be paid in advance. Service deposits and milestone payments are non-refundable as stated in the individual project proposal